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Cancellations and Refunds

Hello and welcome to the Cancellations and Refunds Information page

Refund against cancellation:
If you feel you have placed the wrong order or need to change your mind, please contact us within the next 2 hours for a cancellation request. As we aim to ship your order by the end of the day, we will not be able to offer cancellations once your order has been processed.

We take full responsibility for both our products and the delivery of the same and will fully replace any damaged goods. Please email our care team with photo evidence of the damage within 48 hours and request a replacement. Goods must be returned to us within 5 working days of receipt. Replacement will only be provided on unused goods once they have been returned.

No replacement or refunds:
No replacement will be provided on apparel, dog beds, collars and leashes, food bowls or supplements. Kindly refer to the sizing and weight guidelines provided and choose your products accordingly. If you are unsure, our Care Team will be happy to assist you in making the right choice for your pet.