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Customer Service

Hello and Welcome to our Customer Service Page

‘Service with a Smile’ is what we believe in and we will go all out to assist you and ensure you have a positive interaction with our team even if it is an annoying issue or a grievance. We at Bum Tums truly believe in finding solutions and spreading joy and hope that you will find your shopping experience with us to be truly smooth and joyful.

For enquiries related to Orders or Products, please visit Orders and Returns.

For enquiries related to Cancellations or Refunds, please visit Cancellations and Refunds

For enquiries related to Tracking Your Orders, please visit Track my Order

For any queries, write to us at care@bumtums.com.

If you have a question or need advice with regards to choosing the right product for your pet, you can write to me and your query will be answered in detail. If you have suggestions for us or would like to recommend or request for products on our website, I would love to hear from you as we hope to provide quality products to meet your needs. Connect with me on devna@bumtums.com.



We're here to help you

If you'd like to have a chat with us directly, our telephone lines are open from 10.30 am to 4.30 pm Mon to Sat.
Happy to Help You!